Frequently Asked Questions
Find answers about booking, payment, deposits, pickup, and support on RentGo.
π Booking
How do I book a car on RentGo?
Browse cars, select a vehicle, choose your pickup and return date/time, then proceed to checkout.
Why must I select dates before booking?
Rental pricing and availability depend on pickup and return time. Bookings without dates are not allowed.
What is the minimum rental duration?
Minimum rental is 2 hours. Return time must be later than pickup time.
π³ Payment
How do I pay?
Payment is made online during checkout.
Is my payment secure?
Yes. RentGo uses secure payment processing. Never share your OTP or payment details.
Can I get a receipt?
Yes. Go to My Account β Orders to view your booking details.
π° Security Deposit
Do I need to pay a deposit?
Some cars require a security deposit. The amount depends on the vehicle.
How is the deposit paid?
Deposits are usually paid directly to the rental company during pickup, not online.
When will my deposit be returned?
After the car is returned and inspected, subject to vendor policy.
π Pickup & Return
Where do I pick up the car?
Pickup location is provided by the rental company after booking.
What documents do I need?
- Valid driving license
- IC or passport
- Deposit (if required)
What if I return the car late?
Late fees may apply depending on the rental partnerβs policy.
π Changes & Cancellation
Can I change my booking?
Changes depend on availability. Please contact support as soon as possible.
Can I cancel my booking?
Cancellation policy depends on the rental partner and booking time.
π’ Vendors (Rental Partners)
Who provides the cars?
Cars are provided by verified rental partners listed on RentGo.
Who do I contact for pickup issues?
Contact the rental partner shown on the car page or booking details.
How can I list my cars on RentGo?
Visit /list-your-cars/ to apply as a vendor.
π‘ Insurance & Safety
Is insurance included?
Insurance coverage depends on the rental company. Please check before pickup.
What should I check before driving?
- Take photos of the car
- Check fuel level
- Confirm pickup & return time
π€ Account
Where can I see my bookings?
Go to My Account β Orders.
I forgot my password.
Use the βLost your password?β link on the login page.
π¬ Support
How do I contact RentGo support?
WhatsApp us at:
π² WhatsApp Support
Please include your order number when contacting support.
Still need help?
Message us on WhatsApp and weβll assist you.